Privacy Policy

1. Who We Are

Blissori is operated by Notesnlife S.A.S. through blissori.com. This Privacy Policy applies to the Blissori ebook generator app, including account, workspace, generation, export, and billing-related features. For privacy questions, contact us at contact@blissori.com.

2. What Data We Collect

We collect the minimum data needed to run and secure the app:

Data you provide directly

• Account information, such as name, email, and authentication identifiers.
• Project content, such as prompts, manuscript text, uploaded files, source URLs, generation settings, and generated outputs.
• Support communications, including emails and in-app support messages.

Data collected automatically

• Usage and diagnostics data, such as pages visited, feature events, browser type, error logs, timestamps, and IP metadata.
• Billing metadata, such as transaction IDs, invoice IDs, and credit balance events from our billing provider. Full payment card numbers are not stored by us.
• Cookie and session data used for sign-in continuity, preferences, security, and analytics. See Section 5.

3. How We Use Your Data

Purpose	Data used	Legal basis
Create and manage your account	Account details, authentication data	Contract performance
Run generation and export workflows	Project content, prompts, source files, generation logs	Contract performance
Provide support and debug failures	Support messages, account data, runtime logs, job metadata	Legitimate interest
Prevent abuse, fraud, and unauthorized access	IP metadata, auth events, device and security logs	Legitimate interest / Legal obligation
Understand product performance	Aggregated analytics and event trends	Legitimate interest / Consent where required

We do not sell your personal data. We also do not use your personal data for automated decision-making that produces legal or similarly significant effects.

4. Third-Party Processors

We use external providers to run core parts of the app. Depending on your usage, these may include:

• Authentication, database, storage, and cloud infrastructure providers.
• Payment and billing providers.
• AI inference providers that process your generation requests.
• Analytics, logging, and observability providers.

These providers process data under their own terms and privacy policies. Provider choices may change over time as we improve the platform.

5. Cookies

We use the following types of cookies:

• Strictly necessary cookies for authentication, account security, and session continuity.
• Analytics cookies for understanding anonymous usage patterns and improving app reliability.
• Measurement cookies for conversion and traffic attribution where enabled.

Most browsers let you block or delete cookies. Blocking required cookies can prevent sign-in and app functionality.

6. Data Retention

We retain data only as long as needed for app operation, support, security, legal compliance, and dispute resolution. Retention windows vary by data type:

• Account records: while the account is active, plus required legal retention periods.
• Project and generation data: until deleted by the user or removed by lifecycle policies.
• Support records and logs: retained for operational and security review, then deleted or anonymized.
• Billing records: retained by billing providers according to financial compliance rules.

7. International Data Transfers

Our providers may process data in countries outside your own. When cross-border transfers apply, we use contractual and technical safeguards that are appropriate for the services we use.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access the data we hold about you
• Right to correct inaccurate data
• Right to request deletion of your data
• Right to object to or restrict processing
• Right to data portability
• Right to withdraw consent at any time

To exercise any of these rights, contact us at contact@blissori.com. We will respond within 30 days.

9. Children's Privacy

The app is not directed to children under 13 (or higher minimum age required by local law). We do not knowingly collect personal data from children. If you believe a child provided data, contact us so we can review and remove it when appropriate.

10. Security Practices

We use layered security controls designed to protect your data in transit and at rest, including authenticated access controls, provider-level encryption, and audit logging. No system can be guaranteed 100% secure, so we continuously monitor and improve our safeguards.

11. Changes to This Policy

We may update this Privacy Policy over time. If we do, we will update the "Last updated" date at the top of this page. Continued use of the app after updates means you accept the revised policy.

12. Contact

For any privacy-related questions or requests, contact us at contact@blissori.com.